mojohelpdesk.comMojo Helpdesk: Help Desk Software and Ticket Tracking + Knowledge Base
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mojohelpdesk.com
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Title:Mojo Helpdesk: Help Desk Software and Ticket Tracking + Knowledge Base
Description:Mojo Helpdesk is the leader in helpdesk software and ticketing system for schools and organizations of all sizes. Mojo Helpdesk integrates with Google G-Suite and Azure Active Directory.
Keywords:helpdesk software, IT helpdesk, school helpdesk, ticket tracking, helpdesk, customer service, customer support, request tracking, ticket management...
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Website / Domain: |
mojohelpdesk.com |
HomePage size: | 57.941 KB |
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Website IP Address: |
52.10.225.210 |
Isp Server: |
Amazon Technologies Inc. |
mojohelpdesk.com Ip Information
Ip Country: |
United States |
City Name: |
Portland |
Latitude: |
45.523448944092 |
Longitude: |
-122.67620849609 |
mojohelpdesk.com Keywords accounting
Keyword |
Count |
helpdesk software | 0 |
IT helpdesk | 0 |
school helpdesk | 0 |
ticket tracking | 3 |
helpdesk | 15 |
customer service | 3 |
customer support | 1 |
request tracking | 0 |
ticket management | 0 |
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52.10.225.210 Domains
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Montastic Monitoring Montastic Status Pages Bamzooka Checklists Mojo Helpdesk Montastic Monitoring Montastic monitors websites and sends notifications when a problem is detected. Try Montastic by Montastic Status Pages Montastic creates and embed beautiful status pages with incidents and response times, to keep people informed. Try Montastic by Bamzooka Checklists Bamzooka is a recurring checklist software for easy business process management (BPM). Try Bamzooka by Mojo Helpdesk Mojo Helpdesk is a leading ticketing system to centralize support requests and improve customer service. Try Mojo Helpdesk by Features Compare Help Desks Education Asset Management Pricing Demo Login Get Started The #1 help desk & ticket tracking software to provide great customer support Over 2 million happy users. Mojo Helpdesk is a full-fledged and cost-effective help desk & ticket tracking integrated with GSuite Get started for free Use Mojo Helpdesk with G Suite by Google Mojo Helpdesk ticketing system, centralizes customer conversations in one place, automates repetitive work to save time, for speedy resolution. Single sign on with Google Use your Google G Suite account to login to Mojo Helpdesk. Integrates easily Add Mojo Helpdesk to your Google domain in a snap. Navigate Navigate from Google G Suite to Mojo Helpdesk in one click. Features for efficient resolution Self-service portal Makes it easy for customers to quickly find answers without contacting the help desk. The knowledge base guarantees 50% fewer tickets. Centralized requests All-in-one resource to handle support tickets to provide better customer service and stay organized. Automations Automations can auto-assign, auto-comment, escalate, and auto-alert agents based on ticket information. Custom forms Repair request, exchange request, return request, purchase request, vacation request? Customize forms for each type of requests. Email integration Mojo Helpdesk integrates seamlessly with email, allowing users to reply from Gmail and Outlook. Intuitive user interface Users are up to speed very quickly by just using the product. Focus on the customer. Customer service. Customer experience. "The customer is at the centre of everything we do". Most businesses understand that the customer expects top notch service at every touch point. No only when buying goods and services. Also in after sales service and support. Let the customer tell you what help they need. Then have an expert who can quickly resolve the issue contact them, using a well-defined, step-by-step process that will resolve the issue on the first call. Better yet, also offer a self-service platform for even faster resolution. Prioritization Searchable knowledge base Centralization & automation Collaboration Self-service Efficiency Continuity Tracking and reporting metrics Transparency Help center, knowledge base and ticket tracking With Mojo Helpdesk for education, take support to the next level and delight staff, administrators and students: Cuts request by up to 90% using Mojo Helpdesk Knowledge base and automation features. Integrates seamlessly with Google G Suite, Microsoft 365 & Active Directory. User friendly Gmail-like user interface. Mojo Helpdesk is easy to setup and if you need help we are here to assist. Mojo Helpdesk can improve all areas of your business Where do you fit in: Product Manager IT Manager Facility Maintenance Manager Without Mojo With Mojo The product team is getting emails daily about product issues and bug fixes. The emails are forwarded to the appropriate person, but there is no way to track the issues. All product issues are logged through Mojo. The product team can track the progress and status of the requests and nothing gets lots in the shuffle. Products are delayed and there is no way to track what is impacting the launch timeline. Stakeholders and managers want answers that cannot be delivered. Time spent on tasks to determine where inefficiencies lie is tracked. With this information team's productivity can be increased to better meet product delivery schedules. Critical issues don't always get to the right person immediately and resolutions aren't provided for several hours, sometimes days. Automations are set to escalate critical issues. Escalations ensures that answers are provided immediately and any critical fixes are addressed real-time. Status of product updates, new features, and requirements are not immediately available and it's challenging to keep up with what has been executed and what still needs to be implemented. All of the requests are in one central location. Powerful filtering abilities allows you to view general or detailed information about the status of products. New product pipeline information that is highly sensitive is being shared with people outside of the organization, increasing the risk for new product leaks. Role-based access control allows to provide the right level of visibility to employees. User privacy and data security is efficiently managed. In a multiple region environment, it is challenging to keep up with the deliverables and demand of the different groups. The product team can create different groups and assign specific requests to them. Without Mojo With Mojo Support requests are coming in all over the place: sticky notes, phone calls, being stopped in the hallway, and email, making it challenging to track the requests and ensure they are implemented. All requests and issues are logged through Mojo. Technicians receive alerts by email as new tickets come in and interact with a central area to address them. Lack of accountability. Technicians don't know who is responsible for which request so things get missed. Tickets are quickly and easily assigned to a specific technician. Accountability is recorded and managers oversee the work request and progress on ticket resolution. Help desk isn't being used because it requires the team to login to another platform when they already have so many. With Mojo's Google Apps integration, the team can access Mojo and submit a ticket directly from their Gmail. Multiple requests from different departments with the same issue cause duplicate work to be done and decrease productivity. Mojo's group access feature allows the staff in one department to see all the tickets submitted by the department. No duplicate treatment of support requests allowed! No way to report on all the types of support requests we receive and resolve in a given period. Mojo dashboard displays all the tickets resolved in a month along with a breakdown for each issue type. Small IT budget makes it challenging to implement new tools. Mojo allows to cut down on IT costs by increasing support efficiency and getting more done with less technicians. Without Mojo With Mojo Managing maintenance requests for multiple property locations that need repairs, cleaning and service is challenging. Taking in all the requests and managing them by email is not efficient and requests are missed with no easy way to track progress. Mojo provides maintenance managers with a portal to log maintenance requests and routine maintenance tickets for our field reps. Each maintenance request ticket includes the tenant's building number and unit number along with contact information. No central area to post scheduled and emergency grounds maintenance bulletins. Announcements are manually printed out and delivered to each individual location. In Mojo's Help Center news column section, maintenance managers are able to easily post announcements for closures, routine ground work and emergency maintenance situations. The help desk also eliminates the need for manual deliveries and wasted paper. No way for the maintenance crew to update the tenants directly. Messages have to be relayed through the front desk staff, who will then need to contact the tenants directly, adding an additional step to the process and increasing time spent on the issue. The field reps can respond directly to the ...
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