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Mojo Helpdesk Features Pricing Solutions By Department IT Service Desk Customer Service Asset Management By Industry Growing Businesses E-commerce Education Healthcare Resources Case Studies Austin Community College Hebron Public School Raksha Technologies Marion Central School Synapses Lab Simplain Software Solutions Genesis Healthcare Sona Dermatology & MedSpa Free guides & assessments How to evaluate an IT helpdesk software 10 features to improve customer services 15 help desk evaluation best practices Help desk software FAQs Assess the state of your current solution Sign in Try for free The Best Solution to Support Customers & Employees Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and get more done faster. Try for free Request a demo Centralize requests Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to put them all in a powerful but simple ticket tracking. Knowledge base Cut down incoming requests with the self-service knowledge base. Assign, prioritize, tag Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically. The tool of the trade Centralize, assign, auto-assign, tag, reuse answers. Simple to start, powerful at scale. Mojo Helpdesk is the all-in-one support platform designed to be simple to use while providing the tools to scale to millions of customers. Over 2.5 million happy users. Try for free Mojo Helpdesk is used in all departments of an organization IT Support Centralize IT & maintenance requests to improve triage and organization Automate repetitive tasks to decrease workload and free up staff Cut down on new requests with built-in knowledge base Learn more Customer Service Boost customer satisfaction with self-service knowledge base Resolve issues faster with automation Measure customer satisfaction to improve where it’s needed Learn more Facility & Maintenance Management Create maintenance tickets & auto-assign them Manage assets, maintenance contracts & create tickets related to them Display news alert in the public knowledge base Product Management Log all product issues in Mojo. Measure time spent by ticket categories Slice and dice ticket reports with tag filters Assign automatically based on user roles Operations Management Assign work duties with Mojo Helpdesk Watch work progress and send automated reminders Catch run-away tickets before it’s too late Human Resources On-boarding sequences Vacation requests Leave requests Training requests Etc... Software Management Track feature requests and tag them Manage bugs and filter by outcome Incident reporting Anything else? Yes! Mojo Helpdesk can track anything. From contracts, to defects, credit applications, registration requests, bugs, improvement requests. Virtually anything. Get started in minutes at a fraction of the cost Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo’s parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We’ve now made this available for organization like yours, and today thousands of educational organizations, from small to large, use Mojo Helpdesk to manage their IT, maintenance requests from staff, faculty and more. Try for free Get your help desk up and running in 4 easy steps. How does it work? 1. Sign up for a trial Get familiar with Mojo Helpdesk during a trial. Sign up now 2. Connect Let’s set up a discovery meeting and a short demo. We’ll recommend the best plan for your needs. Set up one on one 3. Pick a plan Setup credit card payment or send us a PO to get started. View plans 4. Implementation Congratulations! Our success team will contact you to start the implementation and guide you all along. In the meantime, you may want to read this case study. read case study 1. Sign up for a trial Get familiar with Mojo Helpdesk during a trial. Sign up now 2. Connect Let’s set up a discovery meeting and a short demo. We’ll recommend the best plan for your needs. Set up one on one 3. Pick a plan Setup credit card payment or send us a PO to get started. View plans 4. Implementation Congratulations! Our success team will contact you to start the implementation and guide you all along. In the meantime, you may want to read this case study. read case study Trusted by over 2.5 million users What our customers are saying "A lot of organisations our size use enterprise products that are far more expensive, and we have tried a few, but now our staff have used Mojo, they don’t want to go back to anything else. You have created an absolute gem." Nick Elder CIO, Southern Institute of Technology, New Zealand "Mojo Helpdesk has allowed us to get far more people outside of IT involved. Many tickets cross-organizational boundaries as they are multi-step so Mojo Helpdesk has helped solve that problem." Mike H. Director, Campus Technology Services "We needed to reduce complexity and find a solution that was sized and priced right for our business. Mojo checked all the boxes." Todd A. General Manager of Technology, Sona Dermatology & MedSpa Sign up for Mojo Helpdesk today Try for free Book a demo Attend a webinar What’s new at Mojo How to Keep Help Desk Agents from Burning Out LEARN MORE Case study: Austin Community College Case & Mojo Helpdesk Study LEARN MORE FREE GUIDE: Why Every Help Desk Needs These 11 Functions LEARN MORE What’s new at Mojo How to Keep Help Desk Agents from Burning Out LEARN MORE Case study: Austin Community College Case & Mojo Helpdesk Study LEARN MORE FREE GUIDE: Why Every Help Desk Needs These 11 Functions LEARN MORE Upcoming Webinar: Is Mojo Helpdesk right for your organization? LEARN MORE On-demand Webinar: Cybersecurity for the Rest of Us LEARN MORE On-demand Webinar: How to save hundreds of thousands of dollars with a Self-Service Knowledge Base LEARN MORE Upcoming Webinar: Is Mojo Helpdesk right for your organization? LEARN MORE On-demand Webinar: Cybersecurity for the Rest of Us LEARN MORE On-demand Webinar: How to save hundreds of thousands of dollars with a Self-Service Knowledge Base LEARN MORE Product Asset Management Awesome ticket tracking Google Workspace Knowledge base Compliance Privacy & GDPR Terms of Service HIPAA Resources Blog Webinars Get Support How-To Videos Tips for Help Desk Agents Partner Program Jobs Developers Developer API Status Contact Us About © Copyright © 2020 Mojo Helpdesk. This is a product of Metadot . All rights reserved. Made in Austin, Texas and...